Complaints Policy

Handsfree (UK) Ltd T/As Wosson? Vehicle Technology is committed to providing a high-quality service to all of our customers. When you believe something has gone wrong, we need you to tell us about it. This will help us to resolve your complaint as quickly as possible and also to improve our service to other customers. If you have a complaint, please contact us with the details.

How to Complain

We encourage customers to initially report the complaint in person, or by telephone as small issues can often be resolved quickly and easily. However if the Wosson team member is unable to help then you may wish to escalate your complaint to the manager. In these circumstances we will require the full details of your complaint in writing.

• In Person – Please speak to Wosson team member you have been dealing. with.
• By Telephone – Please call Wosson HQ on 01209 703333
• By Email – Please send your email to contact@wosson.uk
• In Writing – Complaints should be addressed to:

The Manager
Wosson? Vehicle Technology
Cornwall Business Park West
Scorrier
Cornwall
TR16 5FG

Please be assured that all complaints will be treated seriously and dealt with confidentiality

What we need to know

To help us investigate your complaint as quickly as possible, please include the following information when you contact us:

• The date and time the problem occurred.
• A clear description of the complaint and what you would like us to do to sort things out.
• Whether it is an original complaint, or a follow-up to a reply you were not satisfied with.
• Your full contact details, including address, telephone number and email address.

What will happen next

1. We will send a letter acknowledging receipt of the complaint within 5 working days.
2. We will investigate the complaint, and it will be passed directly to the Manager.
3. Within 7 working days of acknowledging the complaint, the Manager will investigate the matter and then contact you to discuss an amicable resolution. Our aim is to resolve all complaints within 30 working days.

 

Please remember… Wosson aims for 100% customer satisfaction. It’s unusual for something to go wrong but if it does we want to put it right! So, when you speak to the team member please treat them with respect and courtesy as they will be working hard to resolve the problem as quickly as possible.

We promise to be friendly, helpful, understanding and professional. However, to protect our team, we do need to have a zero-tolerance approach to abusive or aggressive behaviour. If this happens, we may need to end the conversation and ask you to get back in touch another day, or in some cases, close the complaint and refuse any further support.

We kindly ask that you speak to our team in the same polite and respectful way we speak to you, so we can all work together to resolve any issues quickly, easily, and with a smile!