Tracking & Connected Video for Local Authority Fleet Operations

The Customer

Torridge District Council operates a diverse fleet supporting essential services across the district, including refuse collections, recycling rounds, green waste and general council duties.

With vehicles and operatives working every day in residential areas, narrow streets and busy public spaces, the council needs clear visibility of fleet activity and reliable information when incidents, complaints or service queries arise.

Wosson Telematics combines vehicle tracking and connected multi-camera CCTV to provide that visibility.

Supporting Waste & Recycling Operations

Waste and recycling vehicles don't simply travel from A to B. Their working day can involve hundreds of roads, stops and collections.

Wosson Tracking provides the operations team with:

• Live vehicle locations
• Historical journeys and route playback
• Vehicle activity and driver behaviour
• Geofences and alerts
• Operational reports

Historical tracking is particularly useful when investigating service queries. If a resident reports a missed collection, the team can quickly establish whether a vehicle attended the road, which vehicle it was and approximately when it was there.

This helps turn vehicle tracking into a practical operational and customer-service tool, reducing the need to rely solely on driver recollection.

Connected Multi-Camera CCTV

Refuse and recycling vehicles operate in challenging environments, frequently surrounded by pedestrians, cyclists, parked vehicles, passing traffic and members of the public.

A single forward-facing camera can only provide part of the picture.

Wosson Connected Video allows multiple cameras to be positioned around the vehicle, with configurations tailored to the vehicle and its role. Coverage can include forward, side and rear views, providing a much clearer picture of activity around larger vehicles.

When an incident or complaint occurs, tracking can help establish the vehicle, location and time, while the corresponding CCTV provides the visual context.

This can be invaluable when investigating:

• Road traffic incidents and near misses
• Vehicle or property damage
• Public complaints and allegations
• Health & safety incidents
• Insurance claims
• Missed collection and operational queries

Protecting Drivers, Operatives & the Public

Connected video isn't simply about protecting the vehicle.

Drivers of highly visible local authority vehicles can sometimes be subject to complaints or allegations about their driving. At the same time, collection operatives regularly work outside the vehicle in busy, high-traffic environments, moving between the vehicle and kerbside while collections take place.

This can expose operatives to passing vehicles, cyclists and other road users, particularly on narrow residential roads or where collection vehicles need to stop within the carriageway.

Multi-camera coverage provides valuable visibility around the vehicle, helping protect drivers, collection operatives and members of the public.

If an accident, near miss or complaint occurs, tracking and video provide independent information to help establish what actually happened.

Footage can also help identify genuine safety concerns and opportunities to improve working practices. Equally, where a driver or operative has acted correctly, it can provide valuable evidence to support them.

Protecting the driver, the collection team and the public around them.

One Solution Across a Diverse Fleet

Not every council vehicle performs the same job, so not every vehicle needs the same technology.

Wosson Telematics allows the solution to be adapted around the vehicle and its operational requirements.

General council vehicles can use straightforward tracking for location and journey information, while higher-risk refuse and recycling vehicles can combine tracking with comprehensive connected multi-camera CCTV.

This gives Torridge District Council a flexible solution rather than forcing the entire fleet into a single specification.

The Result

By combining Wosson Tracking and Connected Video, Torridge District Council has better visibility of its fleet and access to useful evidence when it matters.

For operations: live locations and journey history provide greater fleet visibility.

For customer service: historical routes can help investigate collection queries.

For safety: multi-camera CCTV provides greater visibility around vehicles operating in challenging environments.

For drivers and operatives: independent video and tracking data can provide valuable protection following incidents, complaints or allegations.

For fleet management: different levels of technology can be deployed according to the role and risk profile of each vehicle.

One fleet. Different duties. Better visibility.

Helping Torridge District Council deliver essential local services safely and efficiently.